Last Updated: January 2026
These Terms of Service (“Terms”) govern your use of the 28X website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.
Services
28X provides digital consulting and advisory services, including but not limited to website development, technology strategy, and operational systems consulting. Specific services, deliverables, and terms for individual engagements are defined in separate Statements of Work (“SOW”) or project agreements.
Engagement Terms
Proposals and Agreements
All project work requires a signed Statement of Work or written acceptance of a proposal. The SOW takes precedence over these general Terms in the event of any conflict.
Payment
Payment terms are specified in each SOW. Unless otherwise stated:
- A deposit is required before work begins
- Final payment is due upon delivery
- Invoices are payable within 14 days
- Late payments may incur a 1.5% monthly fee
We accept payment by bank transfer, credit card, and PayPal.
Project Scope
Work is performed according to the scope defined in the SOW. Requests outside the agreed scope require a change order with separate pricing and timeline approval.
Revisions
The number of revision rounds included is specified in each SOW. Additional revisions beyond the included rounds are billed separately.
Timelines
Project timelines assume timely provision of required materials and feedback by the client. Delays caused by late client inputs may extend delivery dates.
Intellectual Property
Client Ownership
Upon receipt of full payment, clients own all rights to deliverables created specifically for their project, including website designs, custom graphics, and content created on their behalf.
28X Retention
28X retains rights to:
- Pre-existing tools, templates, frameworks, and methodologies
- General knowledge, skills, and techniques
- Portfolio rights (we may display work in our portfolio and marketing materials unless otherwise agreed)
Third-Party Materials
Deliverables may include third-party components (stock images, fonts, plugins, software) subject to their respective licences. We will identify any third-party materials requiring separate licensing.
Confidentiality
Both parties agree to keep confidential any proprietary information shared during an engagement, including business strategies, client lists, pricing, and technical processes. This obligation survives termination of any agreement.
Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claims arising from our services shall not exceed the total fees paid for the specific project giving rise to the claim
- We are not liable for indirect, incidental, consequential, or punitive damages
- We are not liable for lost profits, lost data, or business interruption
- We are not liable for issues arising from client modification of deliverables or use contrary to our recommendations
Warranties and Disclaimers
We warrant that services will be performed with reasonable skill and care consistent with industry standards.
We do not warrant that:
- Deliverables will achieve specific business results
- Websites will be error-free or uninterrupted
- Third-party services or integrations will perform as expected
All other warranties, express or implied, are disclaimed to the maximum extent permitted by law.
Termination
By Client
Clients may terminate an engagement with written notice. Upon termination:
- Payment is due for all work completed to date
- We will deliver all completed work product
- Deposits are non-refundable unless termination occurs before work begins
By 28X
We may terminate if:
- Payment is not received within 30 days of invoice
- The client is unresponsive for more than 14 days
- The client engages in abusive or unprofessional conduct
Upon our termination, the client receives all completed work and owes payment for work delivered.
Website Use
Acceptable Use
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Interfere with the proper functioning of the website
- Transmit malicious code or harmful content
- Scrape, copy, or reproduce website content without permission
Availability
We strive to maintain website availability but do not guarantee uninterrupted access. We may modify or discontinue website features at any time.
Indemnification
You agree to indemnify and hold harmless 28X, its owners, and affiliates from any claims, damages, or expenses (including legal fees) arising from:
- Your breach of these Terms
- Your use of our services
- Content or materials you provide
- Your violation of any third-party rights
Dispute Resolution
In the event of any dispute arising from these Terms or our services:
- The parties shall first attempt to resolve the matter through good-faith negotiation
- If negotiation fails, the parties may pursue mediation before initiating legal proceedings
- Any legal proceedings shall be conducted in accordance with the Governing Law provision below
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms, together with any applicable SOW or project agreement, constitute the entire agreement between you and 28X regarding the subject matter herein. These Terms supersede any prior agreements or understandings.
Modifications
We may modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services following changes constitutes acceptance of the modified Terms.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Saint Christopher and Nevis, without regard to its conflict of law provisions.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Saint Christopher and Nevis.
Contact
Questions about these Terms should be directed to:
28X Email: hello@28x.co Website: https://28x.co